FAQs » Customer Service

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What is your privacy policy?

The link to our Privacy Policy is listed here and in the footer on each page of our site.

Categorized in: Customer Service

How can I change my account information online?

Once you've logged in to your account, you can change your password, update your profile, view your Team Hornady Scrapbook submissions and check on orders. 

Go to My Account

Categorized in: Customer Service

What is the status of my online order?

Please click here to view your online order status. You will then be asked to enter your last name, ZIP code and order ID. Simply follow these steps and press "Search." If you have any questions or if you have trouble accessing your order, please contact Hornady at 800-338-3220.

Categorized in: Customer Service

Can I purchase Hornady products online?

While all of our products are listed online for informational purposes, only apparel and promotional items are available for direct purchase.

Categorized in: Customer Service

What are the details of the ammunition warranty?

All Hornady ammunition is warranted against material and workmanship defects. If the ammunition is found to be defective due to material or workmanship, Hornady will replace the defective ammunition at no charge to the customer.All ammunition warranty claims are handled on a case-by-case basis. In order to initiate a claim, please contact our... Continue Reading

Categorized in: Customer Service

What are the details of the reloading tools warranty?

All Hornady reloading tools and accessories are warranted against material defects and workmanship for the life of the product. Simply stated, if it breaks, we’ll repair it or replace it at no charge (at Hornady Manufacturing Company’s option).

Hornady reloading tools and accessories are warranted against defective... Continue Reading

Categorized in: Customer Service

Where do I find information about warranty and warranty registration?

For warranty registration of eligible tools, please see the warranty registration page. Eligible tools include 00-7, 105 and 155 reloading presses; 366 Auto Shotshell Reloading Press; 50 BMG bullet feeder, case feeder, case tumbler, dies and die sets; Lock-N-Load® Ammo Plant; Lock-N-Load® AP Press; Lock-N-Load®... Continue Reading

Categorized in: Customer Service

Can I buy replacement parts for my dies and loaders online?

We do not include replacement parts in our online store listings. Please place your order via our toll-free telephone number: 800-338-3220. We cannot guarantee the availability of parts for discontinued reloaders and dies. However, we do have many parts available for older models, and our operator can tell you whether the particular part you need is available.

Categorized in: Customer Service

Where can I buy Hornady products?

Find your nearest retailer and contact them. If they don't have our products, ask them to order them for you. Otherwise, we suggest you contact one of the national retailers.

Find a retailer near me

Categorized in: Customer Service

How can I get a hold of Hornady products, which are scarce in my neck of the woods?

The current political climate has caused extremely high demand on all shooting industry products, including ours. Empty retail shelves, long back orders and exaggerated price increases on online auction sites – all fueled by rumors and conjecture – have amplified concerns about the availability of ammunition and firearms-related... Continue Reading

Categorized in: Customer Service