Customer Service

Every industry claims they have “excellent customer service,” so we won’t bore you by simply saying ours is better than the rest. We’ll prove it to you, with quick responses to your questions, careful consideration for your requests, and unmatched follow-through to problems and concerns. We understand that products that win awards are meaningless without customers who use and appreciate them.

Retail Policies


Hornady will employ its best efforts to fill customer orders promptly on acceptance, but we reserve the right to allocate available inventories among customers at its discretion.


Orders will be shipped “Best Way” via UPS or USPS using current shipping rates.  A confirmation email will be sent to the address listed on the account upon order entry.  Additionally, an email will be sent to the same email address when the order has been shipped.


Please call our customer service line at 1-800-338-3220 for information on product returns.

Click here to download instructions for return shipment.